Forgotten password
Nobody remembers the admin password for the recorder or cameras.
Locked out? We can help
Hikvision password reset in London
Forgotten your Hikvision recorder password, bought a house with a locked system, or lost access after the installer disappeared? We reset Hikvision DVRs, NVRs and cameras using official methods and get you viewing on your phone again.
- Installing since 2012
- 3,000+ installations
- 12-month guarantee on the installation
- All 32 London boroughs
2012Installing since
3,000+Installations completed
32London boroughs covered
12-monthGuarantee on the installation
In short
Can you reset a Hikvision DVR or NVR password?
Yes. Hikvision passwords can only be reset through Hikvision’s official process, which checks that you own the system. SatFocus handles this for you across London and the Home Counties: we unlock the recorder and cameras, keep your recordings wherever possible, reconnect your Hik-Connect app and hand over a new secure password.
| Question | Short answer |
|---|---|
| Will I lose recordings? | Usually not. |
| Do you need proof of ownership? | Yes, as Hikvision does. |
| Works on old Turbo HD DVRs? | Most models; very old ones may need replacing. |
| Area covered? | London and the Home Counties. |
When to call us
Locked out and the self-help methods haven’t worked?
Moved into a property
The previous owner’s CCTV is locked and you can’t view or change anything.
Installer no longer available
The company that fitted it has gone and never handed over the password.
Locked after a power cut or update
The recorder now asks for a password that nobody has.
Cameras locked too
Individual cameras also need resetting and adding back to the recorder.
Hik-Connect app not working
You can’t view live or play back recordings on your phone.
What we do
Hikvision password reset, done properly
Hikvision resetOn-site or remote
We get you back in and viewing again
We reset the recorder and any locked cameras through Hikvision’s official process, reconnect the Hik-Connect app on your phone, check recording is working and hand over a new secure password.
- Recorder (DVR / NVR) and camera password reset
- Phone app reconnected so you can view again
- Recordings kept wherever the method allows
- New secure password set and handed over to you
Who calls us
Common situations we sort out
New homeowners
You’ve moved in and the previous owner’s CCTV is locked.
Shops & businesses
The installer has gone and nobody has the admin password.
Landlords & managing agents
Tenants changed or the password was never handed over.
After a power cut or update
The recorder now asks for a password nobody remembers.
How it works
From first call to back in
Call or send the form
Tell us the recorder model if you know it. A photo of the label or login screen helps.
Proof of ownership
We ask for something showing you own or occupy the property, just as the manufacturer does.
Fixed price agreed
We confirm the price before we start. Some resets can be done remotely, others need a visit.
Reset, app and handover
We reset the password, reconnect your phone app, check recording and hand over a new password.
Trusted by local businesses
Some of our clients
Where we work
Hikvision password reset across London and the Home Counties
Based in Harrow, we work across all 32 London boroughs and into Hertfordshire, Buckinghamshire and Middlesex. Choose your area for local information.
Free, no obligation
Get your Hikvision system unlocked
Tell us your recorder model if you know it, and we’ll call you back the same working day.
- ✓Call us020 8422 7918
- ✓Emailinfo@satfocussecurity.co.uk
- ✓HoursMon–Fri 8am–6pm · Sat 8am–5pm
FAQs
Hikvision password reset questions
Can you reset my Hikvision DVR or NVR password?
Yes. We reset Hikvision recorders and cameras through Hikvision’s official process, on site or remotely where possible, and get you viewing on your phone again.
Is there a Hikvision master or default password?
No. There is no master password. Resets go through Hikvision’s official process, which checks ownership first.
Will I lose my recordings?
In most cases no. We keep your recordings and settings wherever the reset allows.
I bought a house with a locked Hikvision system. Can you help?
Yes, this is one of the most common calls we get. We’ll ask for proof that you own or occupy the property, reset the system and set it up on your phone.
Can you reset a Hikvision IP camera password?
Yes. We reset the cameras too and add them back to the recorder so everything records again.
Do you need proof of ownership?
Yes. Like Hikvision, we only reset systems for the owner or occupier of the property, to keep your cameras secure.
Which areas do you cover?
All 32 London boroughs plus Hertfordshire, Buckinghamshire and Middlesex. We’re based in Harrow.
Locked out of your CCTV?
Fixed price agreed before we start. Same-day callback.