Texecom alarm service and repair

A repeated beep on a Texecom panel is almost always a fault warning rather than an alarm. The most common causes are a failed standby battery in the control panel, a low battery in a wireless detector, a mains supply fault, or a tamper on a device or bell box. On Premier Elite panels the keypad displays the fault when you enter your user code and press the down arrow. On Veritas panels the zone lights indicate which device is reporting. A failing panel battery is by far the most common cause on systems more than four years old.

You cannot reset an engineer-locked Texecom panel from the keypad without the code, and the code cannot be recovered from the panel. Where an installer has gone out of business or never handed the code over, an engineer defaults the panel on site: on Premier Elite this means powering down, linking the reset pins on the board and powering back up, then reprogramming the system. On Veritas the procedure differs by model. After a default the system has to be reprogrammed zone by zone, which is why it is charged as a takeover rather than a callout.

An annual service visit on an unmonitored domestic Texecom system starts at £120 plus VAT. That covers the visit, full system test and a written report. Parts are not included: batteries are a consumable, and any repair or replacement part is priced and agreed with you before the work is carried out. On monitored systems the annual service is included in the monitoring package, which starts from £15 to £35 plus VAT per month, payable annually.

All of them. Premier Elite 12, 24, 48, 64, 88 and 168, the older Premier and Elite ranges, Veritas 8, R8, R8 Plus and Excel, Odyssey external sounders, Ricochet wireless devices and Texecom Connect app systems. Veritas panels are long discontinued but the wired detectors on them are usually still serviceable, which is why a panel swap is often more economical than a repair.

Yes, and most of our Texecom work is exactly that. We hold Texecom engineering software and can take over a system whether or not the previous installer left the codes. A takeover includes defaulting the panel where necessary, reprogramming the zones, testing every device, setting new codes that belong to you, and handing over the documentation. It is priced after we have seen the system, because a straightforward reprogramme and a full default are different jobs.

Yes. Keypad LCDs dim with age and are a common failure on panels over ten years old. On Premier Elite the keypad is replaceable on its own and the panel keeps its programming. On Veritas the keypad and panel are matched, and with the range discontinued a replacement often costs more than upgrading the panel, which is when we would quote an upgrade instead and reuse your existing detectors.

Yes. The panel standby battery is a sealed lead acid cell that typically lasts three to five years and is the single most common cause of fault beeping. Wireless Ricochet detectors use lithium cells with a longer life. Batteries are a consumable and are not included in the service fee: they are priced and agreed before replacement, and we carry the common sizes on the van so most are changed on the first visit.

It depends on what has failed. A battery or a single detector is worth replacing. A failed keypad or main board on a discontinued Veritas usually is not, because parts are scarce and the system still cannot alert your phone. In that case a panel and keypad swap onto your existing wiring and detectors starts at £495 plus VAT and gives you app control, which is generally better value than repairing a bell-only system.

Yes, on Premier Elite panels with a communication module and the Texecom Connect app. Older panels without a module are bell-only, alerting the street and nobody else. Adding app control to an existing Premier Elite usually means fitting a ComIP or ComWiFi module. On a Veritas or other legacy panel it requires a panel upgrade, since the hardware cannot support it.

Yes, through an alarm receiving centre with keyholder response. Single path monitoring over your WiFi or LAN starts from £15 to £35 plus VAT per month, payable annually, with the annual service visit included. The figure depends on the panel, the connection path and the level of response. Monitoring is keyholder response only: we do not provide police response, which requires a URN and a certificated installation.

Most faults are attended within a few working days, and a beeping panel is usually treated as urgent because it is unbearable to live with. Before booking we ask what the keypad is displaying, which often identifies the fault over the phone and means the right part is on the van for the first visit rather than needing a return.

Yes. We install Premier Elite wired and hybrid systems and Ricochet wireless systems for homes and commercial premises across London, designed to BS EN 50131 Grade 2 where insurance requires it. Our engineers hold Texecom Academy training. New installations start with a free survey and a fixed written price.

Greater London and the Home Counties, from our base on Balmoral Road in Harrow. That includes all HA postcodes, and we regularly attend Texecom systems across Brent, Barnet, Ealing, Hillingdon, Westminster, Kensington, Camden, Islington, Wandsworth and Southwark.

Twelve months on the work carried out and on any parts we supply, alongside the manufacturer's warranty on the equipment. The guarantee covers what we supply and what we do. It does not extend to other pre-existing parts of the system retained on site, and that is stated in the quote rather than in the small print.