Free Home Visit & Professional Advice:
Our free home visit service is for free quotations for new CCTV, Alarm, TV Aerial, satellite Dish, TV Wall mounting and Network  installations only. If you have a current system, analogue, digital or satellite, a diagnostic charge will be applicable on any visit to your property, or agreed address, which will include a service of the system in place in an attempt to rectify the problem, and provide advice on any replacements where necessary. All diagnostic & service charges are exclusive of any parts which may be required to rectify the problem. We are happy to provide professional and impartial advice by telephone before visiting your property. However, this advice is subject to the information you provide us at the time of call, and can alter upon a visit from an engineer. We are unable to provide fixed fee’s for any new products or installations as these vary dependant on the property, signal and type of installation required We do however, provide a base price for your information. All quotations provided are done so on a no obligation basis.

Same/Next Day Service:
We aim to visit your property within 24-48 hours of your booking. Unfortunately, factors out of our control may not make this possible. We will always endeavour to inform you at the earliest opportunity of where this may be the case. Satfocus or it’s associated companies will not accept liability for loss of work or earnings if your appointment needs to be re-arranged.

Intellectual Property Rights:
All content of this website, including graphics and logo’s remain the property of, and are not to be copied, reproduced or distributed in whole or in part, without our prior written permission.

Goods & Services:
By booking an appointment with, and where the engineer visits your property, you agree to any call out charges or prices quoted during your booking with our sales team. Failure to pay in full once the installation has been completed will result in any goods or services provided being removed, and/or legal court action. All goods remain the property of SatFocus until paid in full. We reserve the right to remove any goods where this condition has been breached. By signing the estimate provided, you agree to the advice provided by the company, price and the suitability, location & positioning of any equipment, and the terms of the company as set out below. By signing the invoice provided, you agree to the advice provided by the company, and the suitability, location & positioning of any equipment fitted, and the terms of the company as set out below. Furthermore, you agree to pay in full upon completion of any works carried out, as agreed with the company. All goods and services provided by the company are subject to the conditions set out below and will be the basis of the contract between the company and the customer. All goods provided by the company will remain the property of the company until payment has been received in full. The customer gives the company irrevocable access to the property at any time to remove any goods supplied by the company if payment has not been received in full, as set out above. The company will assess each job and estimate for the work considered to provide the best quality of reception signals. A further assessment may be attained on completion of the works and further recommendations made where appropriate. The company, at its sole discretion, reserves the right to decline any work deemed unsafe. At its sole discretion, the company may invoice the customer for any works carried out. All such invoices are strictly net and unless agreed with the customer, are due for payment with seven days of date of invoice. Any time quoted for delivery and/or installation is estimated and not guaranteed. The company can not be held responsible for inconvenience due to cancellation/postponement of the appointment.

The company will guarantee the following against faulty material and workmanship:

a) CCTV, Alarm, TV Aerial, Network and Satellite equipment received by the company, and its installation, twelve months from the date of the invoice.

b) UHF TV & VHF FM equipment received by the company and its installation, twelve months from the date of the invoice.

The company cannot guarantee the quality of reception in your area and received by our equipment or installation. Reception is dependant on many factors out of the company’s control. However, the company will ensure the reception received is as good as local factors allow at the time of installation. Where digital signal received is below the levels recommended by the Codes of Practice, but the customer is satisfied with the installation and reception received, the company cannot be held responsible for the maintenance of these signals or quality under its normal guarantee terms. The company will not provide guarantee or warranty on any equipment provided by the customer and installed by the company. Any further visits from the company due to faulty equipment of the customers after installation may result in a chargeable call, which will be discussed and agreed before the companies visit. Any equipment replaced or repaired during the period of the guarantee, will remain in guarantee from the date of the original invoice.

This warranty/ guarantee does not cover.

a) Reception quality and conditions changing which are outside the companies control, which may be but not limited to, local buildings being erected, trees, cranes, maintenance of local transmitters, power cuts, lighting strikes/gale winds etc

b) Movement or damage caused by winds in excess of 60mph

c) Interference caused by local radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies

d) Any repair, upgrades or alterations carried out by persons other than those employed or instructed to do so by the company

e) Retuning of receiving equipment due to alteration of channel frequencies.

f) Works carried out for the customer against the companies best recommendations, for example, installation of an aerial not suitable for the reception area.

The company will not be held liable for loss or damage caused by fire, theft, flood, riot, explosions, aircraft of items dropped there from, circumstances deemed as acts of god, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not. Installation faults will be rectified.You must keep the invoice in the event of a claim and provide to the company upon the visit of one of its installation engineers. There may be a delay if this document is not provided.

Property Damage:
It is the customers duty to ensure suitable permission from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.

By instructing the company to proceed with any works as agreed, it is thought by the company the customer has sought the necessary permission as set out above. Where possible, the company will minimise the amount of fixings and holes required for the installation. In the unlikely event of property damage potentially caused by us, the customer must notify the company within seven days of the invoice, in writing to the companies Office.

Warranty Policy

All our products come with Warranty of 12/24/60  months depending on the Manufacturers warranty. You are entitled to a replacement of the product  for a major failure and for compensation for any other reasonably foreseeable loss or damage of products that do not reflect the description. We don’t provide refunds as products can be repaired or replaced with new or if not available from our suppliers replaced with products or equal value of the faulty products.

 You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure Satfocus is entitled to choose between providing you with a repair, replacement. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Satfocus to comply with a consumer guarantee under the U.K Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports depending on the loss or damage. 


The business always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied.  To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting. 

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.   The business will arrange a convenient date to come and view and/or remedy the situation within 28  days. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business  cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation,  service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you  choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain  if you are eligible to use  their Alternative Dispute Resolution.